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Review overdue tasks by owner in Zoho CRM

The Zoho CRM AI Assistant lists open tasks past their due date, grouped by owner and by related deal, one owner at a time. It reschedules or completes only the tasks you pick, once you approve.

Zoho CRM AI Assistant is a Chrome extension that opens beside Zoho CRM. Tell it what you want to do in plain language, and it works with your CRM for you. Try Plus free for 14 days, then stay on Free forever.

the problem

Every rep has a pile of overdue tasks, and some of them matter

The task list says the team has dozens of overdue tasks. Some are calls that happened and were never closed, some belong to deals already lost, and a few are the follow-up a client is waiting for. Moving them all to next week hides the ones that matter.

the solution

Go through one owner at a time, change only what you pick

Ask for the list:

Show open tasks past their due date, grouped by owner and by related deal. Start with Sam Becker’s.

The assistant reads open Tasks with a Due Date before today, groups them by Task Owner and by the deal, account or contact they relate to, and shows how many each owner has. You go through one owner at a time and say what happens to each task: move it to a date, mark it complete, or leave it.

It shows the exact tasks and changes first, and writes nothing until you approve. It does not move every overdue task at once unless you ask for that.

  • Reads tasks with their owner, due date, status and related record, and the stage of the related deal.
  • Writes only the Due Date or Status of the tasks you pick, only after you approve.
  • A task done but never marked complete looks overdue; check with the owner before you close it.

This is an example CRM.Connect your own Zoho.

What would you like to do?

Ask about your CRM or describe a change you want to make.

pricing

Start with 14 days of Plus. Stay on Free after that.

Every new account gets 14 days of Plus free — no card, nothing to claim — and then settles onto Free, which is permanent. In the side panel every plan has the same safety controls and supported actions, and they differ in how much you can ask for each week. The MCP connector is included in every paid plan (Plus, Pro and Max) and in the 14-day Plus trial, with the same 10,000 tool calls a month on each.

Plus

For reps who use the assistant every day.

5x the Free usage

$23/ month
Try Plus

14-day free trial, then billed monthly

  • 5x the Free usage
  • All supported CRM actions
  • Approval controls
  • Includes the MCP connector

Pro

For heavy daily CRM work.

25x the Free usage

$94/ month
Get Pro

Billed at signup, then monthly

  • 25x the Free usage
  • 5x the usage of Plus
  • All supported CRM actions
  • Approval controls
  • Includes the MCP connector

Max

For the heaviest CRM workloads.

125x the Free usage

$500/ month
Get Max

Billed at signup, then monthly

  • 125x the Free usage
  • 5x the usage of Pro
  • All supported CRM actions
  • Approval controls
  • Includes the MCP connector

Free

$0No card, and permanent

Limited weekly usage, with the same supported CRM actions and approval controls. It is where your account settles after the 14-day Plus trial.

By hand

Without the assistant

Not ready to install? Here is how to do the same thing in Zoho CRM yourself, step by step.

Need more than Max? Contact sales

without the assistant

How to do it by hand in Zoho CRM

You can do this in Zoho CRM yourself. Here are the steps.

  1. Open the Tasks module and create a custom view for open tasks with a Due Date before today.
  2. Add the Task Owner and Related To columns and sort by owner.
  3. Go through each owner’s tasks and open the related deal where needed.
  4. Change the due date or status of each task, one by one or with Mass Update for a group.

The view is quick to set up. Deciding task by task, with the deal open beside it, is the slow part.

questions

Frequently Asked Questions

Only the tasks you pick. It changes their Due Date or marks them complete, and only after you approve. It does not edit deals, delete tasks or change task owners in this request. Changing more than 20 tasks at once asks for a final confirmation.